I ordered this jacket for Christmas for my boyfriend. I ordered an XL because the reviews/ chat said the item runs small, he’s typically a medium. The XL ended up being too big bit but they were able to send me a large and it fit perfectly. They made the exchange process so simple and it was fast. Can’t speak highly enough about the amazing customer service but other than that the jacket is astonishing. The quality on the jacket looks lush and really expensive. Great products! Will be ordering again in the future !!