This is a nice bag but by the time I finally got it, my excitement was gone. Delivery delay was unacceptable. I had to contact company for updates. I would rate bag a 4 but customer service a 2. That's why rating is 3.
Hi Daria, thank you for sharing your feedback and for choosing us. We’re happy to hear you love the bag, but we’re sorry the delay affected your experience.
We reviewed our email and text logs and didn’t see any messages from you requesting updates. Throughout production, we proactively sent out notifications regarding the manufacturing error and timeline adjustments so customers stayed informed.
We appreciate your honesty and will continue improving our process. Thank you again for supporting our business.
This is a quality shirt that i will buy 2 more so that when this one finally washes out i will have a fall back.
Nice souvenir but my lid keaks.
The delivery of the backpack experienced a significant delay, and I found that I consistently had to initiate communication to receive updates.