Hi Daria, thank you for sharing your feedback and for choosing us. We’re happy to hear you love the bag, but we’re sorry the delay affected your experience.
We reviewed our email and text logs and didn’t see any messages from you requesting updates. Throughout production, we proactively sent out notifications regarding the manufacturing error and timeline adjustments so customers stayed informed.
We appreciate your honesty and will continue improving our process. Thank you again for supporting our business.